Article Administration

6 published help center articles

Getting Started

Getting started with Prismx

Set up your workspace, invite agents, and route your first ticket.

Published

Tickets

Understanding ticket statuses

What New, Open, Pending, Solved, and Closed mean and when they change.

Published

Automation

How AI triage works

The self-learning loop that drafts replies and decides when to hand off.

Published

Billing

Billing and seats

Manage your plan, add agent seats, and read your ledger.

Published

Security

How your data stays isolated

Every query is scoped to your tenant. No cross-company records, ever.

Published

Integrations

Connecting WhatsApp

Published