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Getting StartedTicketsAutomationBillingSecurityIntegrations
Getting Started
Getting started with Prismx
Set up your workspace, invite agents, and route your first ticket.
Tickets
Understanding ticket statuses
What New, Open, Pending, Solved, and Closed mean and when they change.
Automation
How AI triage works
The self-learning loop that drafts replies and decides when to hand off.
Billing
Billing and seats
Manage your plan, add agent seats, and read your ledger.
Security
How your data stays isolated
Every query is scoped to your tenant. No cross-company records, ever.
Integrations
Connecting WhatsApp
Register your number so inbound chats become trackable tickets.