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John Smith

@admin

Prismx Explore

Live metrics for your tenant, computed from the ticket event stream.

Ticket volume

2

all channels

First response time

9m

median, last 7 days

Resolution rate

0%

solved / total

CSAT

94%

sampled, last 30 days

Volume by channel

Email

1

Live Chat

0

WhatsApp

1

Status distribution

New

1

Open

1

Pending

0

Solved

0

Closed

0